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FAQ

WHEN WILL MY ORDER SHIP?

Additional processing and shipping time is required for all blind boxes. Please allow for 1-2 weeks. Thank you.

IF YOUR ORDER HAS OTHER PRE-ORDER ITEMS, YOUR ORDER WILL NOT SHIP UNTIL ALL ITEMS ARE IN-STOCK. We recommend placing separate orders for pre-order items and in-stock items.

Shipping dates are estimates and subject to change. We do our best to keep you updated with any changes. Please refer to our Pre-Order Status page for more info on all our pre-order products.

Unfortunately, we cannot ship to some addresses including P.O. Box or APO addresses.

IS THIS ITEM ELIGIBLE FOR FREE SHIPPING?

Enjoy free standard shipping on all Mystery Color Box orders within the United States.

Free shipping applies to standard domestic shipping only. Additional shipping fees may apply for international orders or special delivery locations.

For orders containing multiple items, shipping arrangements may vary depending on product availability and fulfillment requirements.

IS THERE A LIMIT TO HOW MANY I CAN ORDER?

Mystery Color Boxes are available while supplies last. We reserve the right to limit quantities for bulk orders or orders with unusual purchasing activity.

To protect our customers, orders suspected of fraudulent activity may be reviewed and canceled.

ALL SALES ARE FINAL.

Please make sure you are comfortable with your Mystery Color Box selection before completing your purchase. Due to the random color selection, cancellation requests after order confirmation may not be accepted.

We cannot guarantee a specific color for your order. Color preferences are not eligible for returns or exchanges.

If you have any questions or experience any issues with your order, please contact KUNPHY Customer Support at support@kunphy.com.

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